Refund & Cancellation Policy — ThePieCraft Marketing

This Refund & Cancellation Policy (“Policy”) applies to all services provided by ThePieCraft Marketing (“ThePieCraft,” “we,” “us,” or “our”) to clients (“you,” “your,” or “Client”). Because our Services involve customised, time- and labour-intensive work, refunds are limited and subject to the conditions below. By engaging our Services, you accept this Policy.

1. Nature of Our Services

ThePieCraft delivers digital marketing services including Meta Ads management, content production, social media management, web development, SEO, and consulting. These are professional, customised services that require allocation of skilled resources, third-party tools, and time. Once work has commenced, we cannot recover the time and resources invested, and refund eligibility is therefore limited.

2. Service Fees vs. Ad Spend

It is important to distinguish between two categories of payments:

Service Fees — fees paid to ThePieCraft for our work (strategy, management, creative, development, etc.).
Ad Spend / Media Spend — amounts paid to advertising platforms such as Meta or Google to run paid campaigns.

Refund eligibility differs for each, as set out below.

3. Refunds on Service Fees

3.1 Retainer / Monthly Engagements

Monthly retainers are billed in advance for that month’s work.
If you wish to cancel, you must provide written notice of at least 30 days. Services will continue until the end of the notice period, and fees for that period are non-refundable.
Once a billing month has begun and work has been initiated, the retainer for that month is non-refundable.

3.2 Project-Based Engagements

Project advances (typically 50%) are non-refundable once work has begun, as they cover initial planning, research, and resource allocation.
If you cancel after the advance is paid but before work has commenced, you may be eligible for a refund of up to 50% of the advance, at our discretion.
Once a project is in progress, refunds will be calculated on a pro-rata basis after deducting the value of work completed, third-party costs incurred, and any non-cancellable commitments.

4. Refunds on Ad Spend

Ad spend (the budget paid to platforms like Meta or Google) is governed by the policies of those platforms. ThePieCraft does not control these funds once they are allocated to a campaign and cannot guarantee a refund of ad spend.

5. No Refund for Performance

Digital marketing performance depends on factors outside our control — including platform algorithms, market conditions, and the Client’s product/service quality. We do not guarantee specific results (such as a particular ROAS, footfall, or lead count) unless explicitly stated in writing. A perceived shortfall in results, on its own, is not grounds for a refund.

7. Refund Process

To request a refund, please follow these steps:

Email us at info@thepiecraftmarketing.com with the subject line “Refund Request – [Your Business Name]”.
Include the invoice number, payment date, and reason for the request.
We will acknowledge your request within 3 business days and respond with a decision within 10–14 business days.

12. Contact

ThePieCraft Marketing

Email: info@thepiecraftmarketing.com

Phone: +91 78238 89290

Shumail Star Paradise, Star Nagar, Nalasopara West, Maharashtra 401203